FAQ's
Our marketplace
HFNLife is where the Heartfulness community shops. Books, wellness preparations, natural foods, handcrafted goods and gifts — gathered from makers we know and trust, and offered in one considered place. Much of what you'll find here is made with unusual care by people who have been at it a long time. Our work is simply to bring it within reach.
A little of both. HFNLife is a marketplace, so each product is sold and sent to you by an independent seller. We provide the storefront, safeguard your payment, and remain answerable to you throughout. You'll always see who made your product — on the product page, and on your invoice.
Not everything. Some of our sellers are indeed based at Kanha Heartyculture and Heartfulness Education Trust among them - while others are spread across India. Each product page tells you who made it and where it will travel from.
Slowly, and with some care. We verify business and tax registration, product licences such as FSSAI and AYUSH where these apply, and labelling accuracy. Beyond the paperwork, we look at the product itself, and at how a seller treats the people who buy from them. Those who fall short don't stay long.
Your order
Not at all — you're welcome to check out as a guest. An account simply makes things smoother afterwards: tracking, reordering, saved addresses, and returns without needing to write to anyone.
A tracking link reaches you by email and message the moment your parcel leaves. You'll also find it under My Account → Orders. Tracking usually begins to move within a day of dispatch.
Because your cart held items from more than one seller. Each sends their own parcel, from their own place, sometimes by a different courier — so they may reach you on different days. You'll find a separate tracking link for each.
Yes, at any point before it is dispatched — simply go to **My Account → Orders**. Once a parcel is with the courier we can no longer recall it, though you're welcome to decline delivery or arrange a return. For a change of address, do write to us quickly and we'll try to catch it in time.
Do look in your spam and promotions folders first, as confirmations sometimes settle there. If it isn't there, the order may not have completed — check My Account → Orders, or send us your email or phone number and we'll look for you.
Yes — simply enter a different address at checkout.
Certainly. For centres, ashrams, schools, libraries or corporate gifting, write to sales@hfnlife.com with what you need and where it should go. Preferential pricing is often possible.
Payment
This is a considered choice rather than an oversight. Prepaid orders let our sellers dispatch sooner and spare everyone the waste of parcels that travel out and come back — which keeps costs, and therefore prices, gentler for all of us. It also means every order that reaches a maker is a real one. In return, we've made paying quick and offered plenty of ways to do it.
By UPI, credit or debit card, net banking, or wallet.
Entirely. Payments pass through a PCI-DSS compliant gateway, so your card and UPI details are never seen or stored by us. And because we are a marketplace, your money rests in a regulated nodal account and reaches the seller only once your order has been fulfilled — a quiet protection built into how we're structured.
This usually means the payment was authorised but never completed, and it returns on its own. Such reversals generally reach you within [5–7] working days, depending on your bank. If more time has passed, send us the transaction reference and we'll follow it up.
International cards are accepted at present, and we currently deliver only within India.
EMI is available on select cards for orders
Do write to us and we will arrange for it
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
